I was driving from southern Arizona to Santa Fe, New Mexico yesterday and around 4pm, 100 miles south of Santa Fe on I-25, the low tire pressure light came on in my car and I pulled over. I bought my tires at Costco, but my location was 40 miles south of Costco in Albuquerque and I did not know if I could make it. I found this store that was less than 10 miles north and called to see what they can do to help me out. Eric was super kind on the phone, asked about my tires condition and assured me that I could safely drive to the shop for him to exam the tires and sensors. There was no wait at the shop, the lady was super friendly to check me in, Eric pulled up my car and less than 5 minutes later showed me all tire and sensor data on his device. “Everything looks good”, he said, “it’s probably just a glitch, and it happens.” He assured me that I didn’t need to stop by Costco. I drove to Santa Fe without any problems. There was no charge since there was nothing to repair! I highly recommend this tire shop to anyone who needs help, either local or passing by like me. The kindness from people working in the shop going a long, long way! Thank you so much, Eric!
Jie Lian, thank you for taking the time to write such a kind review! We are thrilled to hear about your positive experience at our shop. Eric is a valuable member of our team, and we will make sure to pass along your compliments. Our main focus is customer satisfaction, so it's great to know that we exceeded your expectations. We appreciate your recommendation and hope to welcome you back in the future if you ever need our services again!
- Craig Independent Tire Co